Disability Appointment Scripts

These are starting points, not lines to memorize. Adapt them to your own voice and situation. The goal is to have language ready before you need it.

During the Appointment

Setting the agenda

Opening the visit

"Before we start, I have a few things I want to cover today. The most important is [X]. Can we make sure we get to that?"

Listing priorities

"My top three concerns today are: 1) [most important], 2) [second], 3) [third]. I want to make sure we get through at least the first two."

Getting clarity

When something is unclear

"Can you explain that in plain language? I want to make sure I understand before we move forward."

Confirming understanding

"Let me say that back to you to check I have it right. You are saying [repeat back]. Is that correct?"

Asking for written notes

"Can you send me a written summary of what we discussed today?"

Buying time on decisions

Not ready to decide

"I would like to think about this before I decide. What is my timeline for deciding?"

Understanding all options

"What are all of my options here, including doing nothing for now?"

Weighing a recommendation

"What would you do in my situation, and what is the main risk if I wait?"

When you feel dismissed

Concern brushed aside

"I hear that you are not concerned, but I am. Can you help me understand what would explain these symptoms, and what we can do to investigate?"

Requesting documentation

"I would like this concern documented in my chart, including that I raised it today."

Accommodations and Rights

Requesting accommodations

Requesting in advance

"I have a disability and I need [specific accommodation] for my appointment on [date] in order to access care effectively. This is a request for a reasonable accommodation. Can you confirm this will be arranged?"

Contact the facility ahead of time by phone or email. Ask for the accommodation coordinator, patient advocate, or office manager if front desk staff are unsure.

When accommodation is missing

Day of appointment

"I requested [accommodation] and it was not in place today. I want to flag that, and I would like to know who handles accommodations so it is arranged next time."

Asking to be addressed directly

"I would appreciate it if you would speak to me directly, even though I brought someone with me."

Second Opinions and Coordination

Getting a second opinion

Requesting records

"I would like to get a second opinion before moving forward. Can you help me with the records I would need to bring?"

Asking for a second opinion is normal and entirely your right. A provider who discourages you is a red flag.

Coordinating between providers

Checking alignment

"Are you aware of what [other provider] has recommended? Does that change anything about your approach?"

Confirming next steps (portal/email)

"Just confirming you are referring me to [Specialist] and submitting a prior authorization for [X]. Please let me know if anything is needed on my end."